FAQs

How long will it take to see results?

Everyone’s skin is unique, but most people notice improvements within 4–6 weeks of consistent use. Skincare is a journey—patience and consistency give the best long-term results.

Which product should I start with as a beginner?

If you’re new to medical-grade skincare, we suggest starting with a gentle cleanser, a hydrating serum, and a daily SPF moisturizer. This creates a strong foundation for healthy skin. Once your skin adjusts, you can add targeted treatments like acne solutions, anti-aging serums, or brightening products based on your personal goals.

How long does shipping take?

Orders are usually processed within 1–2 business days. Standard shipping within the U.S. takes 3–7 business days, and international shipping may take 7–14 business days depending on your location.

Can I track my order?

Of course! Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

What's the best routine for acne/dry/oily skin?

For acne-prone skin, look for gentle cleansers and clarifying serums. If your skin is dry, hydrating serums and rich moisturizers are key. For oily skin, lightweight, oil-balancing products work best. Pairing the right cleanser, serum, and moisturizer usually creates a well-rounded routine.

Are your products medical grade?

Yes! Our products are medical grade, meaning they contain higher concentrations of active ingredients than standard over-the-counter skincare. This ensures more effective, clinically proven results when used correctly.

Can teenagers use these products?

Absolutely. Many of our products are safe and effective for teens, especially those targeting acne and oily skin. We always recommend starting with a simple routine—cleanser, moisturizer, and SPF—and then adding treatments if needed.